- Creating Fine Digital Experiences for the Employees

It is a digital platform for the workforce of an Enterprise, enabling ecological transformation through smart delivery of Experience and Synergy.

Client Success

EmpFinesse™ has been used directly and indenctly to serve many customers across geographies. Top experiences amongst those can be referred to understand the application of EmpFinesse™ offerings better.

Total 14 Client Success Stories found. Have a look below.

Wisdom Management for Australian Transportation Major

Customer Profile

Client is the suburban passenger rail network serving the city of Sydney, New South Wales, Australia. having a central underground core that covers over 815 km (506 mi) of track and 178 stations over eight lines.

Problem Statement

Laying the groundwork for Knowledge Management through Information Management, Establishing knowledge capture processes, Demonstrating commitment to the importance of knowledge sharing and collaboration, Developing a culture and environment that facilitates KM.

Solution Offered

Delivered an effective Knowledge strategy for guiding Knowledge management projects and policies. Conducted a detailed analysis of knowledge gaps, needs and pains within the enterprise. Defined the AS-IS and TO-BE states w.r.t. Knowledge Management. Adopted an issue based approach for definition of operational strategy. Developed a firm Knowledge Management implementation strategy and Roadmap. Established a framework for firming up knowledge governance.

Benefits Delivered

Provided deep insight into areas of knowledge management & governance needing improvement. Helped firm up a plan for aligning the workforce better with enterprise goals. Delivered a firm plan for improvement of information findability in order to reduce knowledge gaps. Helped chart a course for knowledge based productivity improvement.

Diversified Collaborative Workspace for the World’s Largest Development Bank based out of Washington DC

Customer Profile

The Client is a Leading Financial Institution headquartered in Washington DC.

Problem Statement

Create a collaborative workspace and Reduce cycle time between loan request initiation and disbursement by providing an aggregated single view across all systems, business divisions and tertiary agencies allowing quicker approvals and decision making.

Solution Offered

Build Iportal – a ‘One Stop Collaborative workspace’ to improve operational efficiency leveraging SharePoint branding and the app model. Workflow automation using PEGA and integration with backend systems using REST JSON Services and development of a Headless Framework that includes Offline Capability, PDF generation, Exception handling, Caching, Session handling, Config Reader, Service repository layer etc.

Benefits Delivered

Greater Client Centricity – Facilitates coordination of client interactions and enhances the user experience with new business and portfolio services to serve clients and close new deals. Increased Productivity – Increased workflow automation and integration with backend. Improved Operational Management – Streamline processes, provide easy access to integrated, contextual information and access to core systems through multiple channels.

Cognitive Employee Platform for US based FMCG MNC

Customer Profile

An American consumer goods corporation headquartered in downtown Cincinnati, Ohio, USA.

Problem Statement

Employee Platform for Automated Issue or Query resolution integrating various backend systems.

Solution Offered

An end to end solution of automating the integration with disparate non-trusted cross-boundary backend systems for complex process flows with a user interface of Chat BOT having capability of handling common or natural language of human being for translatig that to machine context and execute the task.

Benefits Delivered

Dynamic Orchestration Management, human like conversation experience without human intervention, highly scalable solution for future geometric growth, Prediction of future data and behavior based on trends, usage and recent patterns using machine learning.

One intranet portal for global pharma major based out of the US

Customer Profile

The Client is a global research-driven pharmaceutical company dedicated to putting patients first. It discovers, develops, manufactures and markets vaccines and medicines to address unmet medical needs.

Problem Statement

A multitude of employee facing sites and portals (nearly 5000) that provided Inconsistent user experience, Silo-ed organizational views, Incorrect and outdated content and data stores and was in need of standardization and consolidation.

Solution Offered

Build an "One Intranet Portal" that has become the most trusted source of information about the company, industry, policies, career management and beyond representing the end user point of view (employee-centric, productivity-focused). The One Intranet Portal has become the single point of entry into the corporate intranet, providing a seamless user experience across more than twenty countries and languages, delivering a consistent brand architecture throughout the intranet. HCL also setup a Shared Business Service(SBS) model that has Set the standard by which all other intranets can be judged.

Benefits Delivered

Enhanced user experience with effective communication, consolidation of employee facing portals leading to better productivity, enhanced and unified organization culture and communication and risk reduction with the availability of latest, updated "one version of truth".

Building the Next Generation Workplace for a Global Top Toy Manufacturer based out of Europe

Customer Profile

The client is a privately held company Denmark that is engaged in the development of children's creativity through playing and learning and provides toys, experiences and teaching materials for children in more than 130 countries.

Problem Statement

Customer wanted to revamp and revitalize the ageing SharePoint platform and garner cost and capability benefits by moving to cloud and enabling a digital platform incorporating enhanced user experience.

Solution Offered

HCL enabled SharePoint modernization and rolled out a next-gen digital platform that included App-ification of existing customization and digital tools and media to Office 365. There was migration of existing content to office 365 using Metalogix. HCL engagement teams helped in designing of Target Operation Model and helped rationalize the content and quantity of sites. Also, provided better governance model with controls auto-baked into LEGO Web including creation of Information architecture (IA) for organizing, structuring, and labeling content in an effective and sustainable way. Finally, created a Compelling SharePoint User Experience, Developed support model - knowledge transfer, support Wiki etc.

Benefits Delivered

A revamped, optimized and functionally improved intranet that addresses the needs and aspirations of the end-users and engages them with cutting-edge tools and technologies helping the organization derive better productivity and cost-savings from optimized content and infrastructure rationalization.

Smart On-boarding for an European Utility Major

Customer Profile

One of the largest investor-owned electric Utility service providers. It operates in over 30 countries and serves around 33 million customers.

Problem Statement

Customer wanted to cater to resource on-boarding process, identification of training needs and management of trainings as well as a central repository of training materials, management of projects (Addition, Modification etc.), management of Teams (Addition, Deletion & Modification), assignation of users/teams to projects, timesheet maintenance & approval for external employees.

Solution Offered

An automated resource on-boarding process using HCL’s Academy Solution was offered. Key features included custom training plan, training courses, online trainings/assessment management, content management and social tools. Built a custom tool for Contact List Management. Developed a collaboration platform for external employees time/effort-capture and effort and approval of delivery leads. Initial solution (MVP) included features like onboarding single/bulk users, on-boarding status report, assign trainings & assessments, user/team/ project management, contact list management, timesheet booking, approval & reporting.

Benefits Delivered

A collaborative online product was delivered to provide end-to-end solution for contact list management. Created positive experience for new employee. Reduced on-boarding cycle time and increased operational efficiency. Helped organization to orient new employees to the organization’s need for new skills and competencies. Helped employees track their assigned trainings and assessment and view career progression. Efficient timesheet approval and timesheet report generation.

Collaboration Solution for Global Aerospace Major

Customer Profile

Client is part of one of the top 20 US manufacturing Group and is a world leader in the design, manufacture and service of aircraft engines, industrial gas turbines and space propulsion systems.

Problem Statement

The client had a number of content repositories and associated applications distributed across the organization. This was creating issues around access and collaboration w.r.t. content across the organization. Most content centric business processes were not fully automated leading to loss of efficiencies and productivity. Business systems and content were residing on disjointed systems. Sharing of engine related engineering drawings and specifications among partners were inefficient, chaotic, expensive, and time consuming.

Solution Offered

Conceived, architected and implemented an enterprise scale, centralized content management solution that provides the following items - High volume content capturing, Process Automation (BPM), Virtual Collaboration sites. Integrated Content Management systems with SAP for content centric business transactions. Designed and implemented of a Web Content Management system enabling collaboration among business partners for sharing of engineering drawing and specifications. SharePoint sites implemented to collaborate between users & departments. Creation of web templates, project site templates and Process flows in SharePoint were done to capture approval processes.

Benefits Delivered

The solution enabled client to search, collaborate and distribute content effectively across departments and partners. This reduced cycle time in a significant way. Process automation involving content replaced all manual processes resulting in increased efficiency, prevent loss of contents, stricter monitoring & control. Increased ROI & Profitability by significantly reducing overheads on managing content.

Process Automation for Australian Finance Major

Customer Profile

Client is a Leader in consumer finance in Australia and New Zealand worth $8.2 billion, offering wide range of services – personal loans, motor loans, credit cards, personal insurance & finance

Problem Statement

As part of business divarication process from a larger Business Unit, it was required to create it’s own business processes online to enable business as usual (BAU). 18 identified workflows/processes needed to be re-built exclusively for the Client within 3 months period that consists of 40% complex, 20% medium and 40% simple processes.

Solution Offered

Device-agnostic User Experience (Responsive Web Design and Branding) leveraging MS directions towards new JavaScript frameworks. Enabled storage and streaming of Training Video for all 18 processes. Implemented Advanced search on multimedia content, implemented Governance around - Workflow Content Archival & Decommissioning, Taxonomy and Hybrid Search, Content Classification and Security. Built Dashboard for Apps Monitoring & Access control. Enabled Social Features (COP etc.). Introduced capabilities around - Column order fixing post migration, AD User Profile Retrieval, Business logic driven field display, Fields level validations pattern.

Benefits Delivered

The solution enabled client to search, collaborate and distribute content effectively across departments and partners. This reduced cycle time in a significant way. Process automation involving content replaced all manual processes resulting in increased efficiency, prevent loss of contents, stricter monitoring & control. Increased ROI & Profitability by significantly reducing overheads on managing content.

Intranet Solution for Australian Banking Major

Customer Profile

Client operates in 32 countries in Australia, New Zealand, throughout Asia and in the Middle East, Europe and America. Client provides a range of banking and financial products and services to around 8 million customers and employs 48,000 people worldwide

Problem Statement

The intranet publishing service capability was to be redeveloped on SharePoint 2010. Standardization of branding, user experience and navigation were needed. Decommissioning of legacy authoring tools and legacy infrastructure required. Rationalization & migration of approximately 19,000 content pages planned. Efficiency and governance enhancement of the publishing service, unification & centralization of multiple internationally dispersed publishing operations were to be done.

Solution Offered

HCL redeveloped the 'MAX' intranet publishing capability on a new SharePoint 2010 platform across ANZ enterprise globally. The intranet was re-vitalized with a fresh new look & updated branding. Built purpose designed content approvals and publishing using Nintex workflows. The solution design drew on many leading contemporary web experience techniques including mega-menus, personalization and targeted content, dynamic context sensitive related content links and enhanced search-ability.

Benefits Delivered

Enhanced internal communications medium. Better user navigation experience and improved find-ability of content achieved. Enhanced user search experience delivered. Improved publishing service efficiency ensured. Revitalized content authoring experience. Content approval automation improved timeliness & efficiency. Optimized the number of content publishers. Improved page load time. The technology benefits included - Decommissioning of legacy infrastructure, Improved maintainability, Improved infrastructure performance & resilience.

Content Integration for European Food Processing Major

Customer Profile

Client is one of the largest suppliers for the food processing industry and a wide range of other process industries. As an international technology group, the Company focuses on process technology and components for sophisticated production processes.

Problem Statement

Data Sync up from Lotus note to LOB DB to Automated SharePoint installation and configuration activities including Host Name Site Collection implementation.

Solution Offered

HCL delivered the following using SharePoint 2010 & Nintex Workflows - Collaboration portal for Process Engineering Segment of GEA, Implementation of Local (region) and global content through custom content frame work, Fully automated application deployments designed for creating managed metadata, user profile properties, Service configuration, BCS connectivity etc., Custom Navigation. SharePoint custom service for data Sync from external sources were needed. Farm Architecture was designed & integrated with Exchange Server 2010, Office Web App and Workflow Manager. Data Protection Manager was configured as a Backup solution. System Center operation Manager 2012 was used as a monitoring tool. Automated Installation and Farm were set-up using PowerShell.

Benefits Delivered

Automated installation and configuration activities for Host Name Site Collection implementation. Improved Collaboration resulted from improved content integration.

Sales Data Unification for US Beverages Major

Customer Profile

Client is one of the Leading producer of carbonated soft drinks, juices, teas, mixers, waters and other premium beverages.

Problem Statement

ONE view of customer sales data across all of beverage brands. ONE SOURCE of customer case sales data across organization. Improved Decision Making ability. Replacement of Sales Tracking and Analytical Reporting System (STARS) and National Account Information System (NAIS) systems with an improved and aggregated Portal. Improvement in trade spend efficiency, go to market and MRO. Automated transmission of Pricing data to Wal-Mart and other chains. Aggregated view to facilitate analysis of Brand Performance and effective Reporting.

Solution Offered

Delivered multi layered distributed system architecture to achieve higher Scalability and Robustness. Implemented REST and WCF based Service Oriented Architecture. REST Service Handlers employed to enable client and server side calls to REST based service. Enabled other client applications to consume Capstone business functionalities. Used Telerik ORM Entity Framework for creating database entities. Implemented Role based security model for user access and authorization. Implemented Single Sign On across different applications using Claim based authentication model.

Benefits Delivered

Unified view of bottler sales data improved sales analysis abilities. Improved management of Bottlers. Ability to quickly on board new brands, bottlers and chains into the system without IT intervention. Eased up process of creating, bulk uploading and managing Promotions automated the process of sending Promotion letters and Generating billing information. Improved performance reporting. Improved search and user experience. Improved content accessibility and security. Improved information flow across disparate systems. Automated document generation. Single Sign on across different applications.

Gamification Roadmap for US Insurance Major

Customer Profile

Client is a US Banking & Insurance major offering banking, investing, and insurance to people and families who serve, or served, in the United States military.

Problem Statement

Customer engagement with respect to instruments was the ask.

Solution Offered

An independent gaming app to engage prospective customer through quizzes and contests. Social Media component built on Lithium. Gaming components built on Badgeville.

Benefits Delivered

Early engagement with prospective customers created a positive brand perception. Improved business potential.

Wisdom Management for a Global Development Bank

Customer Profile

Client is a Leading Financial Institution headquartered in Washington DC providing financial and technical assistance to developing countries around the world.

Problem Statement

Availability and information gathering from disparate non-technical stakeholders, Assessment and understanding of legacy systems (5000+ sites), Extraction and consolidation of legacy financial data and arriving at a common understanding across WBG KM practitioners, financial officers, KM stakeholders and project sponsor(s), Monetization approach for intangible value achieved.

Solution Offered

HCL consultants were involved in discussions and analysis across various phases of the project lifecycle (8 weeks) providing valuable insights. In Discovery Phase, involved discussions with key customer stakeholders. In Analysis Phase, involved analysis of the data across technical, functional and financial aspects to come up with recommendations encompassing current value proposition and future-state value proposition (Transformation X stage). Additional 700K USD / year envisaged for Transformation X phase with resource optimization, cloud movement and enhanced search.

Benefits Delivered

Provided needed visibility to senior management on the GP Online KM platform value – as –is and To-BE states. GP Online KM Platform has succeeded in unifying a significant number of diverse legacy KM systems under one umbrella. Legacy KM maintenance and support required individual departments / groups (across regions, networks) to invest separately on IT which has now been streamlined centrally saving costs. 36% savings till 2017 and technical value with consistent taxonomy, governance, architecture and mobile UX.

Governance Charter for a US Insurance Major

Customer Profile

Client is a Leading Multinational Insurance Corporation, based out of USA.

Problem Statement

Regulatory & Compliance challenges w.r.t. Tax – Insured, Reinsurance etc., Legal knowledge – applicability of a regulation, interpretation, Country/ Province/ Municipal level details, Product Specific information etc. Internal Communication Gaps : Decisions taken at Country level not communicated to Head Office. Awareness of Business Knowledge about Issuing Office Information, Product licensed etc. Limited Knowledge about the information network. >30% of the policies are issued between 90 to 120 days. Multiple inaccurate, incomplete, and dated knowledge sources. Knowledge Loss & Process Inconsistency. Low Knowledge Management attention.

Solution Offered

To overcome the mentioned challenges & help achieve significant reduction in policy issuance time, HCL proposed a Governance Charter. Governance Charter includes WHO, WHAT and HOW of Knowledge Exchange governance. The HOW part provides enablers which can be used to execute Governance in Knowledge Exchange Program. HCL also developed a Balanced Score Card (BSC) which was used to measure the effectiveness of Knowledge Exchange Governance.

Benefits Delivered

The adoption of guidelines and recommendations - Helped standardize the usage of Knowledge Management system, Acted as a guidebook to implement the best practices & establish governance across the client for its MN Business, Helped standardize the Knowledge exchange process, ensuring consistency and predictable results, Led to higher adoption and faster time-to-market.